Terms & Conditions
Whilst every effort is made to ensure photographs, measurements and other descriptive specifications of goods submitted on this Website are accurate, Addloes lighting and hydroponics cannot be held responsible for any printing errors, mistakes, alterations and technical modifications.
All accessories are subject to slight variation in colour, material and appearance.. Any major differences will be advised at the time of ordering. All prices are correct at the date of publication, and Addloes lighting and hydroponics reserve the right to alter prices when required. All prices are quoted in Sterling and are inclusive of VAT @ 20% (subject to government alterations). All rights reserved.
If we are unable to supply any item, then a carefully selected alternative may be sent.
If this alternative does not give full satisfaction then the price of that item will be refunded.
Accepted Methods of Payment
Online Payment
For details of security, please see our privacy statement, Card payments can be made using any of the following methods:-
- Visa
- Visa Electron
- Delta
- Switch/Solo
- Mastercard
Security
Orders placed online can be placed on our Secure Server order form. On this form, contact and order details are transmitted using SSL, the universally recognised security system for transmitting encrypted information over the Internet. 128-bit encryption is used when details are submitted on these secure forms.
Although using the latest encrypted security software, the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of e-mail or other Internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part be borne by Addloes lighting and hydroponics.
Please note that Internet host IP addresses are recorded for security reasons when placing an order online.
Returns & Exchanges Policy
Addloes lighting and hydroponics is pleased to offer a refund, exchange or replacement on any item, accompanied by proof of purchase, within 21 days of the original purchase date. The item must be returned in a re-saleable condition.
Please contact customer services by e-mail on sales@addloes.com to obtain a returns number and full instructions. You are responsible for any returned goods until they reach our warehouse and we recommend that you obtain proof of posting. Returns and exchanges will be processed as soon as possible after arrival. We regret that postage, packing and insurance are direct costs and cannot be refunded.
Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer’s expense.
If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition suitable for re-sale in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being addressed along with a postage fee, or refunded, less postage and packing. A handling fee of 15% will be made.
Refunds by credit card are made to the same credit card that was used for the purchase.
The above conditions are in addition to your statutory rights which are not affected.
Fraud
Addloes lighting and hydroponics will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities.
Please note that Internet host IP addresses are recorded when placing an order online.
Disclaimer
Whilst every care is taken when compiling this web site, Addloes lighting and hydroponics cannot be held responsible for any errors or omissions that may occur. If in doubt, please contact customer services by e-mail on sales@addloes.com to check.
Addloes lighting and hydroponics reserve the right to change prices listed without notice.
All orders are subject to availability and Addloes lighting and hydroponics reserves the right to refuse to supply to any individual or company.
The information contained on this site may contain technical inaccuracies or typographical errors. All liability of Addloes lighting and hydroponics howsoever arising for inaccuracies and errors is expressly excluded to the fullest extend permitted by law.
All brand names, products names and titles used in this site are trademarks or trade names of their respective holders.
Contracts formed between Addloes lighting and hydroponics and users as a result of using this site shall be governed in all respects by English law and all such users hereby submit to the non-exclusive jurisdiction of the English courts.
All orders are subject to our Terms and Conditions.
